Cancellations & Refunds

1. Patients — the service is free

The service is provided to patients at no charge whatsoever. DentalCompare does not charge patients anything, does not ask for payment details at any stage, and places no obligation on the patient.

• Since no charge is made, there is no basis for a refund on the patient side.
• You may stop using the service at any time, and request deletion of your documents and account by contacting support.

2. Clinic subscriptions

• Every new clinic receives a free 60-day trial. Cancelling during that period incurs no charge at all.
• Billing begins when the trial ends: a monthly plan (₪299.00) or an annual plan (₪1,990.00), renewing automatically at the end of each period.
• A subscription can be cancelled at any time. Cancellation takes effect at the end of the period already paid for, and the clinic is not charged for the following one.
• No pro-rata refund is given for a paid period that was not used in full.

3. How to cancel

Clinics: contact support to cancel the subscription. Patients: there is nothing to cancel, as no charge was made, and you can request deletion of your account and documents at any time. For any request, write to support@dentalcompare.co.il and we will handle it in accordance with this policy and applicable law.

4. How refunds are paid

Any refund given is issued to the payment method used for the original transaction, within a reasonable time and subject to the payment provider’s processing times. This section applies to clinic subscriptions only.